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Netvantage Hosting Support

Haveing issues with your service? First check the;

Service Status Page

http://status.netvantage.com.au

 

FAQs (Frequently Asked Questions)

Below are a number of answers to the most common questions our clients ask ;

Q I can't reach my site/email all of a sudden - what should I do?

Q How do I upload my website?

Q Where do I find out about upcoming update or maintenance?

Q I'm having trouble connecting with FTP - what should I do?

Q How can I make payment for my account?

Q How do I move my existing hosting to Netvantage?

Q How can I easily create my own website with the site builder?

Q What is the address to login to the control panel?

Q Why can't I access the control panel?

Q Where can I find more detailed help on using my Plesk control panel?

Q How do I login to webmail?

Q How do I setup my outgoing email server?

Q How do I configure the spam filter?

Q How can I further protect my computer from Viruses, SPAM and Spyware?

Q I have delegated (or pointed) my domain to your name servers. How soon will it become active?

Q How do I preview my new website before I delegate or point my domain name?

Q How do I upload my site with FrontPage?

Q Can I upload my site with Dreamweaver?

Q Where can I find inexpensive images for my web site?

Q Why am I over disk quota? How do I reduce space.

Q Is there a way I can get my the output from a form emailed to me?

Q How do I change the contact details that you have for me?

Q What are the features of my account?

Q What are all the directories for in my account?

Q How do I install my own SSL Secure Certificate?

Q What happens if I go over the data quota in a month?

Q What web browser do you recommend for Windows Apple and Linux?

Q Can you recommend an SSH/Telnet client?

Q I can't reach my site/email all of a sudden - what should I do?

A Usually the problem is with your own connection to the internet or with your ISP's connection to the internet. If you cannot reach your own website we recommend you try visiting a site that you haven't recently visited such as google.co.uk or cnn.com to see if you can still connect to the internet.

You can check the Netvantage service status page below at any time to see if there is a known issue with our service;

http://status.netvantage.com.au

Next you might like to visit the status page of your local ISP such as;

Telstra Service Status Page

Optus Service Status Page

Next you might like to try the Whirlpool user forums where you can usually find visitor's posts on outages that are being experiencing by the major ISPs.

Q How do I upload my website

A The best way to upload your site is with an FTP client. We recommend using the free/opensource FileZilla which can be downloaded from here;
http://filezilla.sourceforge.net/

Remember to put your files in the /httpdocs directory and to either replace or delete the index.html file. So the homepage that you want to appear first should be named either index.html, index.htm or index.php.

Q Where do I find out about upcoming update or maintenance?

You can check the Netvantage server support page below at any time to see if there is a known issue with our service;

http://status.netvantage.com.au

Q How do I upload my website

If you are having issues connectingchange the Passive Transfer Mmode setting from passive to active mode. This can be set in the Filezilla site manager, after clicking on Advanced...

Q How can I make payment for my account.

A All payment methods and details can be found on out website here;
www.netvantage.com.au/payment.htm

Q How can I easily create my own website with the site builder.

A Site builder help can be found on the Sitebuilder page here. Please contact us to have the Sitebuilder activated for your account.

Q What is the address to login to the control panel?

A If you site is up and running on our servers replace mydomain with your own domain name;

https://www.mydomain.com:8443

Remember to go to https and not http. If your domain is not yet delegated or working go to the address given in your joining email.

Q Why can't I access the control panel?

A You need to make sure that you can access port 8443. For security reasons our control panel works on this port. You will need to have your firewall let you access this port. If you are on a managed or corporate network speak to your network administrators to allow you to access port 8443. Also when prompted about the site security certificate select to accept this certificate to continue.

Q Where can I find more detailed help on using my Plesk control panel?

A The are a number of online tutorials available that can show you how to do just about everything with your control panel. They can be found here. Alternatively you can download a PDF manual for clients here. More help is here.

Q How do I login to webmail?

A You can not login to webmail with your control panel username and password. Make sure that you have created the email accounts in the control panel first. You then use these usernames and password to login to webmail.

Q How do I setup my outgoing email server?

A The quickest and simplest way to send your outgoing email is to use your ISPs outgoing email server and then put your own email address as the replyto address. This can also be quicker as you are directly connected to your ISP and their email server. Many ISPs such as Optus and Bigpond also block the use of third party outgoing mail servers so you must use their service. A list of known outgoing ISP mail servers is here.

Q How do I configure the spam filter?

A View our Spamassasin page here

Q How can I further protect my computer from Viruses and Spyware?

A For protection against Spyware and Viruses we recommend Trend Micro Australia - PC-cillin and Anti-Spyware. Australia's Best-selling Software Product. The internet security product includes all the protection you should need in one affordable product.


Q How do I move my existing hosting to Netvantage?

A Once you have setup your new hosting with Netvantage you will need to find out who you registered your domain through and then go to their site and login to manage your domain name. A password and username for your domain should have been given to you when your domain was registered. On their website there should be a place where you can change your DNS servers to ours which are listed in your welcome email. If you do not have a username and password simply contact the people who registered your domain name and ask them how to delegate your domain.

Q I have delegated (or pointed) my domain to your name servers. How soon will it become active?

A
It can take up to 24 hours for a .au domain to propagate through out the Internet. .com and other global domains can take up to 48 hours to propagate through out the many servers of the internet although often it can be much quicker.

Q How do I preview my new website before I delegate or point my domain name?

A To preview your site for testing purposes before domain delegation click on the Site Preview icon in the control panel.

Q How do I upload my site with FrontPage?

A As of late 2006 Frontpage was discontinued by Microsoft. By default we do not enable MS FrontPage extension on new accounts as most users do not use them. If you require front page support we are able to move you to a slightly older server that does support Frontpage Extensions.

Q Can I upload my site with Dreamweaver?

A Yes you can use Dreamweaver to upload and manage your site, simply use the FTP seting swithing Dreamweaver.

Q Where can I find inexpensive images for my website?

A Stock photographs from less that about $AU3 can be foud here;

Stock Photos, Royalty Free Stock Photography, Photo Search

Q Why am I over disk quota? How do I reduce space.

A It may be that your email is missconfigured. Check that all your accounts are actually being downloaded. Or you may have an account setup to forward email and also to keep it on the server so it may be building up. Either setup a program such as Outlook to download your email or remove the mail box from the account's setup details in the control panel. You may also have more than a few month's worth of log files in your /statistics/logs/ directory. These raw log files are only useful is you are directly doing your own processing on them which most people don't do. Deleting old log files will not effect your Webalizer Web statistics or other control panel stats as these programs process the logs daily. Make sure you are only keeping 2 month's worth of statistics at the most. This can be checked under the "Log Manager" option on the control panel.

Q Is there a way I can get my the output from a form emailed to me?

A To have the results of your forms in your website emailed to you read this page on Formmail.

Q How do I change the contact details that you have for me?

A Please complete this form to change your contact details with us. If we do not have your current contact details and cannot contact you with your invoice your hosting may be cancelled without notice so please keep these up to date.

Q What are the features of my account?

A you can find this information here and here.

Q What are all the directories for in my account?

A The most important directories are in bold;

httpdocs - is the most important where your website files go
cgi-bin - this is where Perl scripts go
error_docs - you can customise the error message files in here that come up when some one clicks on a broken link for example
private - you can put private files in here that can't be accessed from the web
httpsdocs - is for secure https files which you can use if you are on our premium hosting plan
subdomains - any subdomains you create will be found in here
web_users - when you create logins for web users their files will go in here
statistics - here you will find statistics and raw log files of people accessing your website
bin - in here are commands that you can run from the command line if you have SSH access
conf - files can be changed here by the administrator to change certain settings with your hosting setup
etc - various administrator configuration files are stored in here
lib - various library files are in here
tmp - system temp files are stored in here
usr - files to do with SSH access are in here
anon_ftp can be used if you have a dedicated IP address to allow people to download files from your site via FTP anonymously - eg if you were sharing free software


Q How do I install my own SSL Secure Certificate?

A To use SSL first make sure that you are on our Premium hosting plan. Next follow the instructions here.

Q What happens if I go over the data quota in a month?

A If you go over quota your account will not be disabled or limited in any way. You will be billed at our standard rate for each gigabyte or part there of above your allotted quota.

Q How often are updates performed to the servers?

A From time to time we carry out updates to the system to ensure the highest security and to upgrade and add features.

Q What web browser do you recommend for Windows Apple and Linux?

A
We recommend the Firefox web browser for security and speed. It can be downloaded for free from the link below:

Q Can you recommend an SSH/Telnet client?

A
We recommend you use PUTTY which is opensource and can be downloaded here.


If you require further support please complete the following form;

Name
Email
Phone
Your domain
Your question
 

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The Internet Traffic Report monitors the flow of data around the world. It then displays a value between zero and 100. Higher values indicate faster and more reliable connections.